Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We offer a 30-day refund policy on all purchases. If you are not completely satisfied with your order, you may request a full refund within 30 days of receiving your item. To be eligible, the item must be in its original condition and packaging, and proof of purchase is required. Refunds will be issued to the original method of payment. 

To initiate a return or refund, please contact our customer service team at cs@grandriverartsupply.com. Please note that shipping fees are non-refundable unless the return is due to our error. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return questions at cs@grandriverartsupply.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and purchase the item and we will refund you once we receive your return. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.